Welcome to the Eleganybaby UK website terms and conditions of supply.

These terms and conditions together with our Privacy Policy which form part of these terms and conditions, apply to any products that you may purchase from our website www.kiddicare.com. Please read all of these terms and conditions carefully before you order any products from our website because by ordering any of our products, you agree to be bound by them.

If you accept these terms and conditions, please tick the box to show that you have read and agreed to them. Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.

Our website

We are a UK based company.

This website is only intended for use by people resident in those countries we offer delivery as detailed on our Elegantbaby UK website (these are what we call the "serviced countries"). We are unable to accept orders from any other countries.

Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.

Personal details

If you want to order any products from our website then you will need to provide us with certain details.

You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.

To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases. If any problems arise from these checks, we will give you a call.

We think it is important that you know exactly what personal data we collect from you and how we look after and use it. This issue is very important to us, so we have set out full details in our Privacy Policy.

Your status

By placing an order through our website, you are confirming to us that:

  1. you are a consumer and are not purchasing our products for any business purposes;
  2. you are resident in one of the serviced countries (please see 1.2 for what we mean by 'serviced countries'); and
  3. you are accessing our website from one of the serviced countries.

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How is the contract formed between you and us?

The technical steps required to create a contract between you and us are as follows:

Please note that if you place a pre-order for a product that has not yet been released by the manufacturer, we may send you an email to acknowledge receipt of your order and to confirm that it is being processed but we will only accept your order once the product has been released and we have sent you a dispatch email.

Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don't worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.

The contract will be concluded in English.

The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.

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Delivery

Where you have chosen to have your products delivered to you, we can deliver your products to anywhere within the serviced countries (please see 1.2 for what we mean by 'serviced countries').

We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email or detailed on our delivery FAQ's page. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.

We will deliver the order to you at the delivery address you entered during the 'checkout' process.

For deliveries to the mainland UK, if you have qualified for use of our free text message alert service and provided your mobile telephone number, on the morning of delivery you will receive an email and a text message which announces your 1 hour delivery slot. If you are unavailable, you can simply reply to the text message to rearrange your delivery and it will then be redelivered on the day you have requested.

Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this.

If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.

Where the order was returned because we failed to meet the due date and/or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases, you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.

If you have placed a bulk order (10 products or more) we reserve the right to use a specialist carrier to deliver to you. If this is the case, we are unlikely to be able to provide our 'next day delivery' service for any or all the products. For further details, please see our delivery FAQ's page or contact Customer Services.

Elegantbaby special delivery items are not available for the following postcodes:
England, Scotland and Wales: GY, JE, TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO
Offshore: KA27-28, KW, PA20-78, PH9, PH15-44, ZE.

Next Day & Select Day Delivery is not available for the following postcodes:
Scotland: AB, CA, DD, EX16-23, EX31-39, FK17-21, G67, HS, IV1-56, KW1-14, KW27-28, LA, PA20-39, PH, PL, TR

Prices

The products prices on our website are inclusive of UK VAT but exclusive of local taxes, import duties and clearances. We are not responsible for any such taxes including VAT, duties or clearances which may become payable.

The price of the products and our delivery charges will be as quoted on our website from time to time.

Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the 'checkout' process.

Discounts and offers

We may run special offers and/or discounts on our website from time to time at our discretion. For details of the terms and conditions of each special offer and discount, please see Promotions Terms and Conditions below. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).

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Cancellations

I've changed my mind and want to cancel - 14 day refund or replacement

If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time either before you receive a dispatch confirmation email from us or within 14 days beginning on the day you received your products.

To cancel your order, please contact Customer Services. After cancelling, if you have already received your products then you must return them to us (please see Returns below).

Where you have cancelled your order either before you receive a dispatch confirmation email from us or within 7 days after the date you receive the products, then we will give you a full refund of the price that you paid for the products and any applicable delivery charges, but returns costs shall be at your expense.

In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full together with any applicable delivery charges.

Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please note that a small number of products are subject to a collection charge of £75.00 + VAT, applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back. Products affected by this charge are marked on the respective product page


Product description

Each product is sold subject to its product description which can be found on the particular web page for the relevant product.

Please note the following with regards to all product descriptions on our website: